Maintains relevant knowledge of industry through continuing education and training.Works with safety as a priority, and follows department and company safety standards.Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.Effectively communicates with peers and leadership team and ensures all pertinent information is shared.Assists the fitness area by ensuring equipment is maintained and available for guests.Prepares spa food and beverages in compliance with all property food handlers’ requirements.
Maintains spa linen and product inventories monthly.This includes vanity and shower amenities along with collecting soiled linens promptly to maintain spa facility. Consistently circulates spa area to ensure the cleanliness of the spa in its entirety while replenishing and restocking amenities per department guidelines.Replenishing guest amenities in spa lockers including: robes, hangers, plastic bags, sandals, etc.Maintains an alert and welcoming posture while acknowledging guests with enthusiasm and professionalism while providing the highest level of guest service.Looks for opportunities to assist peers, guests, other departments or leaders at all times.Helps ensure Spa facility is only accessed by spa guests by verifying guest access.Provides guest vouchers to spa technician team promptly to ensure guest is retrieved for service on time.Maintains awareness of guests and services to assist in proper provider/guest introductions.Tours the guests through the facility and informs them of available amenities. Accurately assists guests with check-in for spa reservations and spa access.Provides accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs.Reports accidents, injuries and lost and found items immediately in compliance with company and department policies.Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Effectively maintains internal and external guest relations, which may require levels of patience, tact and diplomacy.Keeps informed of all new developments within the department.Delivers and maintains a maximum level of service and satisfaction.Actively contributes to the departmental performance.Adheres to all Encore Boston Harbor core values, property standards, and department standards.This includes, but is not limited to: adhering to processes, and all Encore Standards and ensuring excellent guest and team member experience.
Encore spa attendant responsibilities professional#
The Encore Boston Harbor Guest Attendant – Spa will be responsible for providing professional and courteous service to each and every spa guest and exceeding guest expectations through positive interactive skills. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.
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